NeXT approach

THE CUSTOMER AT THE CORE

The customer is at the center of our attention. This approach is achieved through the development of customized and technologically advanced software solutions.

NeXT is small enough to be extremely flexible, but big enough to handle any need.

For this reason the company has grown every year, in earnings and staff: we must thank our passion and our customers’ trust.

The NeXT method has as its main objective to make the customer feel close and responsible for the project.

AN “AGILE” METHOD

Over the years, NeXT has spent time and human resources to refine lean and agile management techniques, with the aim of reducing waste and optimizing the relationship with the customer throughout the entire development phase of the project.

The 4th principle of Lean Software Development provides “Deliver as quickly as possible“. To satisfy this principle, the project is split into several macro activities (interactions), finite and self-consistent.

For each of these activities, a precise duration is foreseen and, above all, a session with the customer (call or video conference) in order to receive immediate feedback.

In order to keep the customer constantly updated, the duration of the interactions is characterized by 2D or 4D blocks (2 days or 4 days). Feedback with the customer is provided immediately after the end of the interaction.

UX & UI DESIGN

The so-called user experience is something we care about.

We hold on that both our technology and the user experience we bring, in terms of design, become part of the product and of our brand.

Working with the customer’s perspective means making the effort to feel like users before designers. Therefore, everything begins by empathizing in our work.

But is there a better way to develop a product/service?

How do we consider the user experience a priority?

Mainly in two distinct moments:

• In the design of useful, appealing and intuitive graphical interfaces
• In customer support: immediate, cordial and professional

We are convinced that a good advertising start, above all, from an excellent experience of those who already work with us.

Many distinguished marketers today say that experience is more important than the product. We are informatic, we do not think that in our field things are just like that, but surely, if you could use clear and intuitive graphical interfaces, this will have a very positive effect on global production efficiency.